Terms & Conditions

Lucid Leah

VAT number (BTW nummer): NL003280989B09
COC number (KVK nummer): 78071356

E-mail us for service or other questions to: info@lucidleah.com

General Terms and Conditions

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of the company Lucid Leah (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as “Client”) and the Seller relating to all goods and/or services presented in the Seller’s online shop. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated. Please read these Terms And Conditions carefully before using the website and placing an order at http://www.lucidleah.com. By visiting our site and / or purchasing something from Lucid Leah, you engage in our “Service” and agree to be bound by the following Terms And Conditions, including those additional terms and conditions and policies referenced herein. 

1.2 We may revise these GTC at any time by posting an updated version on our website. The GTC that applies to you are those posted on our website on the day you order. You can review the most current version of the GTC at any time on this page. Your continued use of or access to our website following the posting of any changes to these GTC constitutes acceptance of those changes.

1.3 Regarding the purchase of vouchers, these GTC shall apply accordingly, unless expressly agreed otherwise.

1.4 For contracts regarding the delivery of vouchers, these GTC shall apply accordingly, unless expressly agreed otherwise.

1.5 A consumer pursuant to these GTC is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these GTC is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.

1.6 By agreeing to our Terms And Conditions, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your legal minor dependents to use this site. 

1.7 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any viruses or any code of a destructive nature. 

1.8 A breach or violation of any of the Terms And Conditions will result in an immediate termination of your Services. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach our Terms and Conditions.

2) Conclusion of the Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client. Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We reserve the right to refuse service to anyone for any reason at any time.

2.2 When the Client creates an account with the Seller, the Client must provide the Seller information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms and Conditions, which may result in immediate termination of your account on our Service. The Client agrees to accept responsibility for all activities that occur under the account and password. If the Client uses the website, the Client is responsible for maintaining the confidentiality of the account and password and for preventing any unauthorized person from using the account. If the Client believes that the account has been accessed without the Clients authority, the Client should immediately inform the Seller and log in to the Clients account and change the password.The Client agrees that any username or email address selected by the Client, does not interfere with the rights of any third party and has not been selected for any unlawful purpose and that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

2.3 The Client may submit the offer via the online order form integrated into the Seller’s online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart. 

2.4 The Seller may accept the Client’s offer within five days,

– by transferring a written order confirmation or an order confirmation in written form; insofar receipt of order confirmation by the Client is decisive, or

– by delivering ordered goods to the Client; insofar receipt of goods by the Client is decisive, or

– by requesting the Client to pay after he placed his order.

Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.

2.5 If a payment method offered by PayPal is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/nl/webapps/mpp/ua/useragreement-full?locale.x=en_EN or, if the Client does not have a PayPal account, subject to the Terms for payments without a PayPal account, available at https://www.paypal.com/uk/webapps/mpp/ua/privacywax-full#:~:text=You%20should%20note%20that%20PayPal’s,offer%20under%20the%20user%20agreement. If the Client pays by means of a method of payment offered by PayPal which can be selected in the online order process, the Seller hereby declares the acceptance of the Client’s offer at the time when the Client clicks on the button concluding the order process.

2.6 When submitting an offer via the Seller’s online order form, the text of the contract is stored by the Seller after the contract has been concluded and transmitted to the Client in text form (e.g. e-mail, fax or letter) after the order has been sent. The Seller shall not make the contract text accessible beyond this. If the Client has set up a user account in the Seller’s online shop prior to sending his order, the order data shall be stored on the Seller’s website and can be accessed by the Client free of charge via his password-protected user account by specifying the corresponding login data.

2.7 Prior to submitting a binding order via the Seller’s online order form, the Client may recognize input errors by reading attentively the information displayed on the screen. The enlargement function of the browser to enlarge the display on the screen may be an effective method for better recognizing input errors.

The Client can correct all the data entered via the usual keyboard and mouse function during the electronic ordering process, until he clicks the button finalizing the ordering process.

2.8 The English language is exclusively available for the conclusion of the contract.

2.9 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client’s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that emails sent by the Seller can be received at this address. In particular, it is the Client’s responsibility, if SPAM filters are used, to ensure that all emails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

3) Right to Cancel

3.1 Consumers are entitled to the right to cancel an order. Your right to cancel an order starts the moment you place it and doesn’t end until 14 days have passed from the day your goods were delivered to you,

3.2 Detailed information about the right to cancel are provided in the Returns and Refunds Policy.

4) Prices and Payment Conditions

4.1 Unless otherwise stated in the Seller’s product description, prices indicated are total prices including the statutory sales tax and VAT. Delivery costs, where appropriate, will be indicated separately in the respective product description. Customs and duty costs are at the customers expense.

4.2 Payment can be made using one of the methods mentioned in the Seller’s online shop. We accept Ideal, Credit Card, Sofort, Bancontact and Paypal payments.

4.3 If prepayment by bank transfer has been agreed upon, payment is due immediately after conclusion of the contract, unless the parties have arranged a later maturity date

4.4 When choosing a payment method offered via the payment service, payment will be processed via the payment service provider. The individual payment methods offered are communicated to the Client in the Seller’s online shop. 

4.5 Banking charges by the receiving bank on payments in Euros to us will be absorbed by us. All other charges relating to payment in a currency other than Euro will be absorbed by you.

4.6 We aim to keep our website prices updated and accurate, although in case Lucid Leah accidentally states an incorrect price in our webshop, then Lucid Leah has the right to adapt this price, even after your order has been placed. Lucid Leah will notify you in case this happens, in which case you can decide to cancel your order. Prices for our products are subject to change without notice. 

4.7 All your bank information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure payment system without Lucid Leah having access to the data. Even for possible refunds, the complete credit card information cannot be seen. Please refer to our Privacy Policy if you want to know more about how we protect your data and the necessary information from the third party providers to finalize the payment.

5) Shipment and Delivery Conditions

5.1 From February 11th, 2022 until March 31st, 2022 items are shipped from our warehouse on April 1st. From April 1st, 2022 onwards the items are shipped from our warehouse in The Netherlands during business days within three (3) business days after your order. Items are generally delivered on dispatch route and to the delivery address indicated by the Client, unless agreed otherwise. During the processing of the transaction, the delivery address indicated in the Seller’s order processing is decisive. Please refer to our Shipping Policy.

5.2 Please note that the delivery times are estimates. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Lucid Leah always strives to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately. Lucid Leah is not liable for delays due to postal services. Lucid Leah bears the responsibility for the order up to and including the delivery.

5.3 Please note that Lucid Leah is not responsible for additional custom taxes and duty payments outside the European Union. We are unable to calculate this fee for you as the costs are determined by each country’s customs. Lucid Leah is also not responsible for any delays caused by any customs clearance procedures in the country of destination.

5.4 Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible because of an incorrect delivery address or if the Client was not home when the parcel service tried to deliver the package, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client’s control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Client about the service for a reasonable time in advance.

5.5 Vouchers will be provided to the Client as follows:

– by e-mail

5.6 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-supply and if he has concluded a concrete hedging transaction with the supplier. The Seller shall make all reasonable efforts to obtain the goods. In case of non-availability or partial availability of the goods he shall inform the Client and grant him immediately counter performance.

6) Reservation of Proprietary Rights

If the Seller provides advance deliveries, he retains title of ownership to the delivered goods, until the purchase price owed has been paid in full.

7) Warranty, Return & Refund Policy

7.1 Lucid Leah strives that every customer is satisfied with their purchase. We advise you to check the quality and the quantity within fourteen (14) business days after receiving the product. If something is not correct, please send an e-mail to info@lucidleah.com within fourteen (14) business days after receiving your purchase. During the approval period you must handle the articles and the packaging with care. You will use the product only to the extent necessary to be able to assess whether you like the product or not. For more information, please check our Return & Refund policy.

7.2 The warranty on the quality of Lucid Leah items is sixty (60) days after receiving the item. If we made a mistake, we’re committed to fixing it. Please note that warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes or repairs to the product or used it in a way for which the article is not intended. The warranty doesn’t cover traces of use, scratches, dullness of metals or stones or jewelry that has been stolen, lost, dropped, deliberately damaged or caused by improper use. The blurring of gold vermeil jewelry is also not covered by the warranty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Lucid Leah will handle every warranty claim within fourteen (14) business days and Lucid Leah will look for a suitable solution. This can mean that we will replace the jewelry, have it repaired or give you a refund. How long it takes before a piece of jewelry is replaced or repaired differs per complaint and piece of jewelry, although we aim to have a solution within fourteen business days after filing your warranty claim.

7.3 The Client is asked to notify any obvious transport damages to the forwarding agent and to inform the Seller accordingly. Should the Client fail to comply therewith, this shall not affect his statutory or contractual claims for defects.

8) Redemption of Campaign Vouchers

8.1 Vouchers which are issued by the Seller free of charge, for a specific period of validity in the context of promotional activities and which cannot be purchased by the Client (hereinafter referred to as “campaign vouchers”) can only be redeemed in the Seller’s online shop and only within the indicated time period.

8.2 Individual products may be excluded from the voucher campaign, if such a restriction results from the conditions of the campaign voucher.

8.3 Only one campaign voucher can be redeemed per order.

8.4 The goods value should meet at least the amount of the campaign voucher. The Seller will not refund remaining assets.

8.5 If the value of the campaign voucher is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the difference.

8.6 The campaign voucher credit will not be redeemed in cash and is not subject to any interest.

8.7 The campaign voucher will not be redeemed, if the Client, in the context of his legal right to cancel, returns goods paid fully or partially by a campaign voucher.

8.8 The campaign voucher is transferable. The Seller may render performance with discharging effect to the respective owner who redeems the campaign voucher in the Seller’s online shop. This does not apply, if the Seller has knowledge or grossly negligent ignorance of the non-entitlement, legal incapacity or of the missing right of representation regarding the respective owner.

9) Redemption of Gift Cards

9.1 Gift Cards which can be purchased via the Seller’s online shop can only be redeemed in the Seller’s online shop, unless otherwise stipulated in the Gift Card.

9.2 Gift cards and remaining assets of gift cards can be redeemed within 24 months after the gift card has been issued by Lucid Leah. Remaining assets will be credited to the Client’s voucher account.

9.3 Gift cards can only be redeemed prior to the conclusion of the order procedure. Subsequent offsetting is not possible.

9.4 In case of an order, several gift cards can be redeemed.

9.5 If the value of the gift card is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the difference.

9.6 The gift card credit will not be redeemed in cash and is not subject to any interest.

9.7 The gift card is transferable. The Seller may render performance with discharging effect to the respective owner who redeems the gift card in the Seller’s online shop. This does not apply, if the Seller has knowledge or grossly negligent ignorance of the non-entitlement, legal incapacity or of the missing right of representation regarding the respective owner.

10) Copyright, Intellectual Property Rights; Content Ownership, Privacy, Third Parties and Use

10.1 The information displayed by Lucid Leah is copyright protected. Photos, designs, text, names, logos, icons, images and graphics cannot be copied, reproduced, modified, edited or distributed without the written permission of Lucid leah. Downloads and copies on our website are permitted for private use only. The commercial use of our content without permission is prohibited. 

10.2 We take our customers’ privacy seriously and we will only collect and use your personal information as outlined in our Privacy Policy. Our Privacy Policy fully complies with European Union GDPR regulations and represents the industry’s best practice. To view our Privacy Policy, please see the page on our website.

10.3 Our website may contain links to third-party web sites or services that are not owned or controlled by Lucid Leah. Lucid Leah has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit and / or use.

10.4 Every Lucid Leah piece is unique, which means the colors and shape may vary a bit from the pictures on our website. 

11) Applicable Law and Place of Jurisdiction

The seller’s place of business shall be the sole place of jurisdiction for all legal disputes arising from this contract, hence the law of The Netherlands shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the consumer has his habitual residence. 

12) Alternative dispute resolution

12.1 The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr.

This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.

12.2 The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.

12.3 ​​We are not responsible for any disputes or disagreements between you and any third party you interact with using our services. You assume all risks associated with dealing with third parties. You agree to resolve disputes directly with the other party

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

These Terms and Conditions were last updated, and became effective, on February 11th, 2022

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